Marketing Campaigns:
Copywriting
Indigenous Art Curation
We were tasked with developing a heritage-driven campaign that displayed a deep respect for Indigenous communities. As an Indigenous-led creative agency, we leveraged our cultural knowledge and connections to craft a campaign that resonated authentically with the target audience. Our approach involved reaching out to friends and family members across various communities to uncover the story that needed to be told. This empowerment allowed us to connect in a profound and meaningful way.
Client:
Medic Alert
Year:
2022
MedicAlert is Canada's most trusted healthcare emergency information service. We speak for you when you can't
First-Time Engagement: This was our first time communicating with this specific audience, which presented the challenge of navigating uncharted territory. Additionally, there were no historical KPIs available to gauge the campaign’s potential efficiency.
Market Research: Our research process included a combination of online surveys, analysis of various online publications, and direct conversations with First Nation community leadership and members. This thorough approach allowed us to gain a comprehensive understanding of the target audience’s needs and concerns.
Target Audience: We focused on Indigenous community members with health issues that would require a MedicAlert bracelet, particularly targeting their children. We believed that children could serve as a powerful motivating force for parents and guardians to consider the benefits of a MedicAlert subscription.
Key Insights: Approximately 898,000 people are eligible for the NIHB (Non-Insured Health Benefits) program through Indigenous Services Canada. An estimated 30% of this population has chronic health conditions that could benefit from a MedicAlert subscription. Before our campaign, the penetration rate was only 1%. Our goal was to increase this to 3% within two years.
Cultural Sensitivity: Understanding that cultural sensitivities were paramount, we developed communication procedures, language techniques, and information delivery mechanisms that respected the cultural nuances of the communities involved. In collaboration with the MedicAlert team, we designed verbal and visual communication strategies that were culturally appropriate and resonated with the audience.
Design Assets:
Our approach proved to be highly effective. We achieved the campaign’s goal of 3% penetration within just three months—far surpassing the initial two-year timeline. This success demonstrates the power of culturally informed communication and the impact of a well-researched and thoughtfully executed campaign.